On the Web: Sleepy Hollow uses an
innovative "Print & Call" method for
safely ordering on the web. Just add items to your
shopping cart, proceed to checkout, and
place your order. A receipt of your purchase will be
sent to you via e-mail, then simply call 1-800-553-5322
to provide your credit card information to a
representative. At that time, our representative will
calculate and advise you of shipping methods and costs. All Trades Contact Us For Pricing!!!
By Phone: Call toll free 800-553-5322
between the hours of 9:00 AM to 6:00 PM Eastern Standard
Time and speak to our sales order department.
By Fax/Mail: You may fax your order
to 631-231-2364. If transmission
problems occur, mark the second fax
as a duplicate. You may also mail in
your order. When ordering by either
method please include your account
number, company name, shipping
address, and any technical information
necessary for custom adaptors.
You may take a 1% deduction for
faxed in orders.
MINIMUM ORDERS— $15.00
Customer Service and
Technical Assistance: Our telephone lines will
be open (800-553-5322) between the
hours of 9:00 AM to 6:00 PM, Eastern
Standard Time, to assist you with
technical and/or product information.
The Original and Best!!
Any merchandise to be
returned must be authorized by Sleepy Hollow prior to a
Return Authorization. All return goods are subject to a
restocking charge of 15%. All transportation costs must
be prepaid. Super Flex®, used or
discontinued items, and any custom built items cannot be
returned for Credit.
discounts, terms, and policies are subject to change
without notice. Prices are net, and in U.S. dollars
UPS Standard Delivery: We ship
UPS whenever possible. We take pride in combining prompt
prepaid plus add UPS delivery as well as give you your
prices below wholesale, so you get the best for less.
The savings on products will more than offset
Truck: Shipment will be made via common carrier
that provides the lowest practical applicable rate and
minimum charge.Order two (2) coils of 25 foot Super Flex®,
any diameter from inventory, with a total order of $1500 and receive free freight on
the entire order.
This offer excludes:
• All Bellfires fireplaces
• Quantities of Super and Furnace Cement
Damage: All products shipped by
Sleepy Hollow are in perfect condition.
If the shipment is damaged or
shorted, the damage or shortage
must be noted on the freight bill
and a claim filed immediately with
UPS shipments that are damaged
should have claims filed directly with
UPS. All claims for shortages or errors
in shipments must be made within fifteen
(15) days of receipt of merchandise.